Telecom IT Engineer (Onsite - Zambia)

Apply directly to our Portal Job Link: https://latromanagedservices.bamboohr.com/careers/82

We are seeking a skilled and versatile Telecom IT Engineer with strong experience in telecom environments, particularly within BSS, CS, and VAS domains. This role requires hands-on experience supporting telecom platforms, managing service availability, troubleshooting system and integration issues, and ensuring smooth operation of critical telecom services. Additionally, a solid understanding of telecom architecture, service flows, and end-to-end system dependencies across IT and network layers, 

along with the ability to perform effectively under pressure during production incidents or system outages and a willingness to participate in on-call rotations, including weekends and nights as required.

Key Responsibilities:

Telecom Systems Operations & Support:

• Manage day-to-day operations of telecom platforms across BSS, CS, and VAS systems.
• Ensure high availability, stability, and performance of telecom applications and services.
• Perform system health checks, monitoring, and proactive issue detection.
• Support production environments and ensure adherence to SLAs and KPIs.

Incident Management & Troubleshooting:

• Act as a first/second line support for telecom system issues across multiple domains.
• Troubleshoot service degradation, call/session failures, and platform-level incidents.
• Perform root cause analysis (RCA) and implement corrective and preventive actions.
• Coordinate with vendors, network teams, and application teams for issue resolution.

System Integration & Interface Management:

• Support integration between telecom systems such as HLR/HSS, SMSC, OCS, billing, CRM, and provisioning systems.
• Monitor and troubleshoot interfaces (SOAP, REST APIs, Diameter, FTP, MQ, etc.).
• Ensure smooth data and signaling flow across interconnected systems.
• Validate configuration changes and interface deployments.

Service Delivery & Provisioning Support:

• Support service activation, deactivation, and modification workflows across telecom platforms.
• Ensure proper provisioning flow from CRM/BSS to network elements.
• Investigate failed transactions and correct provisioning inconsistencies.
• Monitor subscriber lifecycle events and service usage flows.

Monitoring, Performance & Optimization:

• Use monitoring tools to track system performance, traffic, and capacity utilization.
• Identify bottlenecks in telecom platforms and propose optimization actions.
• Support capacity planning and system scaling activities.
• Ensure optimal performance of real-time and batch processing systems.

Change, Release & Configuration Management:

• Support deployment of configuration changes, patches, and upgrades in telecom environments.
• Participate in change management processes and ensure minimal service disruption.
• Validate system behavior after releases and ensure stability in production.
• Maintain configuration consistency across environments.

Data & Event Flow Management:

• Support telecom data flows including CDRs, charging events, and signaling records.
• Ensure accurate generation, processing, and forwarding of telecom data.
• Troubleshoot data discrepancies and missing records across systems.
• Work with analytics and billing teams to ensure data integrity.

Documentation & Reporting:

• Maintain technical documentation for systems, interfaces, and operational procedures.
• Document incidents, RCAs, and preventive measures.
• Provide regular operational reports and system health summaries.
• Contribute to knowledge base and operational best practices.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or related field.
• 2+ years of experience in telecom IT operations or system support roles.
• Strong exposure to BSS, CS, or VAS platforms in telecom environments.
• Understanding of telecom architecture and service flows (end-to-end call/session lifecycle).
• Strong troubleshooting and analytical skills in complex distributed systems.
• Ability to work in production support environments with 24/7 critical systems.

Apply directly to our Portal Job Link: https://latromanagedservices.bamboohr.com/careers/82