Sales Strategy and Operations Analyst

About Us

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Description

This role is a key analytical partner to the national sales leadership, responsible for driving the productivity and growth of d.light Zambia’s sales organization. The primary purpose of this role is to transform complex data into actionable commercial insights that optimize sales forecasting, target setting, and field-force performance. Key focus areas include performance analysis across diverse channels, commission validation, and the continuous improvement of operational processes and controls to ensure high portfolio quality and execution excellence.

Requirements

• A bachelor’s degree in Economics, Finance, Statistics, Mathematics, Business Analytics, Data Analytics, Engineering, Commerce or a related quantitative discipline.
• At least three years’ experience in sales operations, commercial analysis, business intelligence, financial planning and analysis, revenue operations or a similar analytical role.
• Demonstrated experience analyzing large datasets and translating findings into business decisions.
• Experience preparing forecasts, performance dashboards, variance analyses and management reports.
• Experience in PAYGo solar, telecommunications, financial services, FMCG, retail, agency banking or another distributed sales environment will be an advantage.
• Technical Skills: Advanced MS Excel / Google Sheets skills (PivotTables, XLOOKUP/INDEX-MATCH, SUMIFS, scenario modeling, dynamic dashboards). Hands-on experience with Power Query, Power BI, Tableau, and CRM/ERP tools required; SQL knowledge is an added advantage.
• Analytical & Business Acumen: Strong numerical reasoning, commercial judgment, and structured problem-solving skills, with a track record of using evidence to challenge assumptions.
• Communication & Execution: Excellent ability to communicate complex findings clearly, take end-to-end ownership, and navigate competing priorities effectively.