Sales and Administration Officer

Overview

A Sales and Administration (Sales & Admin) role supports both the sales team and general office operations. It blends customer-facing responsibilities with internal administrative tasks to ensure seamless business processes.

Key Responsibilities

Sales Support Duties

• Process and verify sales orders, ensuring accuracy in pricing
• Prepare sales quotations, proposals, contracts, and monthly sales reports.
• Coordinate with logistics and monitor deliveries.
• Assist with promotional activities, trade shows, and sales-related events.
• Track sales targets and support the team in meeting performance goals.

Administrative Duties

• Schedule meetings and manage calendars for the sales
• Organize and maintain sales documentation (contracts, purchase orders, correspondence).
• Handle customer inquiries, complaints, and follow-ups to ensure satisfaction.
• Perform clerical tasks such as invoicing, payroll processing, and inventory checks.
• Conduct data entry, maintain accurate records, and support office operations.

Required Skills

• Organizational skills for managing multiple tasks and documentation.
• Attention to detail to ensure accuracy in orders, invoices, and records.
• Communication skills for liaising with clients and internal teams.
• Time management to meet deadlines in a fast-paced environment.
• Customer service orientation to maintain positive client relationships.

Typical Qualifications

• Certificate or Diploma o Sales, Marketing, or related fields.
• Experience with CRM systems (e.g., Salesforce, HubSpot).
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Prior experience in sales support or administrative roles is often preferred.