IT SUPPORT INTERN(HARDWARE & NETWORKING)

Company: Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto

Reporting to: Manager – IT

Location: Lusaka, Zambia

Terms: Internship

About Us:

• Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto, is a leader in the Advanced Biomass Cooking sector, committed to environmental sustainability and reducing deforestation. As a Zambian/Swedish joint venture, we develop clean-burning modern cookstoves that utilize renewable cooking fuel pellets. Our locally produced pellets offer an affordable and eco-friendly alternative to charcoal, helping to combat deforestation and provide sustainable energy solutions.
• Our IT team keeps the technology behind our operations – from office systems to the IoT infrastructure embedded in our products – running reliably and securely. We are looking for a hands-on and dependable IT Support Intern to maintain our hardware and network infrastructure and keep our teams and technology connected.

Position Overview:

• The IT Support Intern will be responsible for installing, maintaining, and troubleshooting computer hardware, networks, and peripheral devices across SupaMoto's offices and field sites. This role has a strong technical bias toward hardware diagnostics, network administration, and infrastructure reliability, and will also provide day-to-day IT support to staff and assist with connectivity for our IoT technology.
• This role is ideal for a technically skilled, practical problem-solver with a strong grounding in networking and hardware who takes ownership of issues end-to-end and is comfortable working independently.

Key Responsibilities:

• 1. Network Infrastructure Management

•  Install, configure, and maintain LAN/WAN infrastructure, including routers, switches, firewalls, and access points across office and field locations.

•  Monitor network performance and uptime, proactively identifying and resolving connectivity issues.

•  Manage network security fundamentals, including firewall rules, VPN access, and Wi-Fi configuration.

•  Maintain network documentation, including topology diagrams, IP addressing schemes, and equipment configurations.

•  Support connectivity and network configuration for IoT-enabled devices and related field devices, working closely with the R&D team.

•  Troubleshoot data transmission and connectivity issues between field devices and central systems.

•  Set up, configure, and maintain VoIP systems, including handsets, PBX platforms, and SIP trunk connections.

•  Troubleshoot call quality issues (latency, jitter, dropped calls) and resolve VoIP connectivity problems across office and field locations.

2. Hardware Support & Maintenance

•  Install, configure, and maintain desktops, laptops, printers, and other office hardware and peripherals.

•  Diagnose and repair hardware faults as needed.

•  Maintain an accurate inventory of IT hardware assets, tracking assignment, condition, and warranty status.

•  Set up and decommission workstations for new and departing staff, ensuring secure handling of equipment and data.

3. Troubleshooting & Technical Support

•  Serve as the first point of contact for staff IT support requests, resolving hardware, network, and basic software issues promptly.

•  Maintain a helpdesk ticketing log, tracking issues from report through resolution.

•  Escalate complex issues to external vendors or specialist partners where required, and follow through to resolution.

•  Provide basic user training on hardware use, network etiquette, and IT best practices.

4. Documentation & Reporting

•  Maintain up-to-date technical documentation for hardware configurations, network setups, and support procedures.

•  Prepare regular reports on support ticket trends, recurring issues, and infrastructure health.

•  Recommend and document infrastructure improvements to management based on observed patterns.

•  Ensure all IT support activity is logged accurately for audit and continuity purposes.

Skills & Competencies Required:

•  Strong working knowledge of computer hardware diagnostics, repair, and maintenance.

•  Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, and switching.

•  Experience configuring and troubleshooting routers, switches, firewalls, and wireless access points.

•  Practical, hands-on problem-solving skills with a methodical approach to fault-finding.

•  Good documentation and communication skills, able to explain technical issues to non-technical staff.

•  Ability to work independently and manage support requests across multiple sites.

•  Team-oriented attitude, capable of collaborating with other technical teams.

Qualifications & Experience:

•  Minimum Diploma or Bachelor’s degree in Networking, Information Technology, Computer Engineering, or a related technical field.

• Hands on experience in an IT support, hardware, or networking role will be an added advantage.

•  Industry certification such as Cisco CCNA, or equivalent is an advantage.

•  ICTAZ Membership

•  Experience supporting IoT devices or field-deployed technology is beneficial.

•  Familiarity with structured cabling, server/rack hardware, and basic system administration.

•  Proficiency in Microsoft Office and standard IT support/ticketing tools.

Why Join Us?

•  Be part of a mission-driven company working to combat deforestation and provide sustainable energy solutions.

•  Play a hands-on role keeping critical hardware and network infrastructure running for a growing clean-energy business.

•  Work in a fast-paced and innovative environment with opportunities for career growth.

•  Contribute to a company that values reliability, sustainability, and technological advancement

To apply for this position, follow the link below:

https://forms.gle/RAQujvrkiZthfrHh8