Front Office/Reservation Supervisor

Qualifications

• Degree or Diploma in Hospitality Management, Tourism, or related field.

Experience Requirements

• Minimum 3 years' experience in front office/reservation operations.
• Previous supervisory experience preferred.

Key Duties and Responsibilities

• Supervise reception staff.
• Manage guest check-ins and check-outs.
• Handle guest complaints and inquiries.
• Prepare front office reports.
• Ensure excellent customer service.
• Manage room bookings and reservations.
• Confirm guest bookings and payments.
• Maintain reservation records.
• Respond to customer inquiries promptly.