Floor Ambassador

We are seeking a professional, vigilant, and service-oriented Floor Ambassador to oversee floor presence, manage the visitor experience, and support the smooth day-to-day operations of our office. This role combines elements of front-of-house reception, security awareness, facilities coordination, and workplace operations.

Responsibilities:

• Maintain a visible and professional presence across assigned office floors.
• Conduct regular floor walks to identify security, operational, compliance, or facility concerns.
• Monitor movement within the workplace and identify unusual or unauthorized activity.
• Ensure employees and visitors comply with established access and workplace procedures.
• Escalate security incidents, facility concerns, or operational risks promptly.
• Welcome employees, clients, visitors, and guests professionally and courteously.
• Manage visitor arrivals, registration, access, and departure processes.
• Confirm visitor appointments and coordinate with relevant employees or departments.
• Direct guests to the appropriate meeting rooms, departments, or contacts.
• Ensure visitors receive a professional and seamless experience from arrival through departure.
• Monitor employee and visitor access to office areas.
• Manage and track the issuance, return, and replacement of employee access tags.
• Report lost, missing, or potentially compromised access credentials.
• Support access requirements for new hires and departing employees.
• Assist with Sunshare biometric registration and setup for team members.
• Monitor the general condition and operational readiness of office spaces.
• Identify facility, equipment, or housekeeping concerns during routine floor walks and report them to the responsible team.
• Follow up on reported issues to ensure timely resolution.
• Support the coordination and monitoring of employee shuttle services.
• Maintain accurate records of shuttle routes and kilometres travelled.
• Communicate transportation updates or changes to relevant stakeholders.
• Escalate delays, route challenges, or other transportation concerns.
• Support adherence to HIPAA, confidentiality, security, and workplace policies.
• Monitor floor activity to help prevent inappropriate exposure of confidential information.

Requirements:

• Diploma or Bachelor's degree in Security Management, Business Administration, Facilities Management, Hospitality, Operations Management, or a related field is preferred.
• Previous experience in security, reception, front-office operations, facilities coordination, hospitality, or workplace administration is highly desirable.
• Experience working in a corporate or professional office environment is an advantage.
• Familiarity with access control, visitor management, or biometric systems is beneficial.
• Understanding of confidentiality, data privacy, or HIPAA requirements is an added advantage.