Field Service Manager

Location: Kitwe or Ndola, Zambia (Copperbelt travel) | Type: Full-time | Reports to: CEO

About Vroom

Vroom is building Africa's most complete ride-hailing platform with a 100% digital focus. We're launching in Zambia in October 2026, with our Lusaka office serving as the continental headquarters.

The Role

You'll lead all driver and passenger recruiting on the Copperbelt — building and running the local field team that brings Vroom's second core market to life.

Key Responsibilities

• Own driver and passenger recruiting targets across the Copperbelt (Kitwe, Ndola, Chingola, Mufulira, Luanshya, Kalulushi, Chililabombwe)

• Recruit, train, and manage a team of Field Service Associates

• Set weekly and monthly recruiting targets and track progress against them

• Coordinate Copperbelt launch logistics and community activation events

• Report recruiting and activation metrics to headquarters in Lusaka

• Build relationships with driver associations, transport operators, and community leaders

Compensation

• Competitive monthly base salary

• Up to 100% of annual base salary in performance bonus, based on meeting team recruitment and activation targets

Minimum Qualifications & Skills

• 3+ years in field sales, recruiting, or operations, with prior team-leadership experience

• Based in or able to relocate to the Copperbelt immediately

• Valid driver's license and willingness to travel regularly across the province

• Highly organized and comfortable managing a distributed field team

• Bachelor's degree in Business, Operations, or a related field preferred

• Fluent in at least two Zambian languages, including Bemba

• Comfortable with digital tools (spreadsheets, WhatsApp Business)

Application

• Apply online at apanivroom.com/careers — select this position and upload your CV and cover letter, or

• Email your CV and cover letter to careers@apanivroom.com with "Field Service Manager" as the subject