Country Training Manager

What you would be expected to do:

1. Country Training Strategy & Ownership

• Own Zambia's annual training plan and strategy, aligned to country sales targets, product launches, seasonality, and regional training priorities.
• Translate regional and HQ training strategy into disciplined country-level execution across every region and market.
• Set and enforce country-wide standards for onboarding, certification, refresher training, demo quality, pitch, load calculation, and objection handling.
• Own the blended-learning model across the country: classroom, field coaching, microlearning, and LMS content.

2. Team Leadership & Capability Development

• Lead, coach, and performance-manage the country field training team (Zonal Training Managers and Regional Mentors), holding monthly one-to-ones with every direct report and keeping a dated coaching log.
• Run and oversee train-the-trainer cycles and calibration so facilitation, product, and coaching quality stay consistent across the team.
• Build a documented development plan for each bottom performer every quarter, and recruit, onboard, and develop trainers as the country scales.

3. Country Performance & KPI Delivery

• Carry country-level accountability for reactivation rate, certified-agent conversion, face-to-face coverage and quality, and job-knowledge standards, ensuring every region and line delivers.
• Run country business reviews, spot-checks, and gap-closing so underperforming regions and teams are diagnosed and corrected early.
• Own team execution, data QA, and field discipline: high field-app record compliance, a healthy team field-time ratio, and regular quality spot-checks on reported work.

4. Data, Analytics & Reporting

• Own the country training dashboards (Looker, Kazi Plan, Litmos) and use the data to find performance gaps and see where to deploy the team.
• Submit a monthly country training dashboard to the Regional Training Manager and run quarterly training needs using sales, repayment, and customer-complaint data.
• Correlate training cohorts to business outcomes: sales uplift, collection score improvement, lower returns, and stronger customer retention.

5. Strategic Commercial Enablement

• Own one to two quarterly strategic targets cascaded from the regional training manager, tied to the country's core commercial metric (for example, collections), and cascade the key results into zonal training manager and regional mentor scorecards.
• Partner with country commercial managers, zonal and regional business managers, and area business managers to diagnose the skill gaps constraining revenue and design targeted interventions for underperforming teams.
• Lead high-value certification and sales clinics on priority commercial topics, including product cards and conversion.

6. Stakeholder & Cross-Functional Leadership

• Represent training in the country management team and work closely with Sales, Risk, Operations, Programs, and Marketing to align training to the commercial agenda.
• Feed structured field insights back to regional and HQ product and marketing teams: customer confusion points and product feedback.
• Speared Sun King's standards of integrity, professionalism, and customer experience across the country field.

You might be a strong candidate if you:

• 6+ years in sales training, L&D or sales management, with at least 3 years managing teams (ideally including other managers or trainers), in solar, electronics, telecoms, FMCG or any agent distribution business.
• A proven record of building and running training programs that moved country or regional sales metrics, not just attendance.
• Experience managing multi-layered field teams across a country or several regions and driving results through those teams.
• Strong technical knowledge of Solar Home Systems (and inverters where relevant), with the ability to demo and troubleshoot the basics.
• Highly data, and fluent with LMS platforms, business-intelligence dashboards (Looker) and field or CRM applications.
• Commercial acumen: able to translate a commercial target into a training strategy and cascade it into team scorecards.
• Willing to travel 60-70%+ across Zambia.
• Fluent in English; a Zambian language (Bemba, Nyanja, Tonga or Lozi) is a strong plus.
• Bachelor's degree required; certifications in training, facilitation or instructional design are a strong plus.

What we offer (in addition to compensation and statutory benefits):

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.